Refund and Exchange Policy

Can I change my order once I have placed it?

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.

What can I do if I purchased the incorrect size?

We highly recommend that you check the measurements of the garment in the description against your bodies measurements before you purchase. In the unfortunate event that you receive your parcel and the size is not quite right we cannot refund nor exchange as they are custom prints made to order.  

Please Note: Product with prints may vary and colour may differ slightly from photos due to lighting/monitor settings. 

FAULTY ITEMS

I received a faulty item. What should I do?

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can't be easily fixed or replaced.

We do not offer refunds for change of mind or incorrect selection of size.

The Retail Zuki's Team pride themselves in hand checking item/s and thoroughly inspecting, all goods before they are sent out to you.

    If you have any questions please email us at info@retailzuki.com.au 

     

    How do I return an item?

    STEP 1: Contact us on: info@retailzuki.com.au so that we can arrange a returns slip for you.  

    STEP 2: Wrap your return up in a parcel pack, add the return address as per returns slip and and you may send your item/s via a trusted post method. 

    Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels.

    What happens next?  Returned products are first assessed, you will then be notified when/if your return has been accepted. In most situations you will be issued with a credit note via email. This credit note lasts up to 3 years from issue date or you can request a full refund of the purchase price minus the shipping. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.

    AFTERPAY AND ZIPPAY

    You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can't be easily fixed or replaced or are not as described.

    SECURITY CHECKS

    You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

    COVID-19 

    Currently all parcels are being shipped as normal with the exception of holiday/festive seasons.  

    CONTACT US:

    If you need further assistance regarding our policy we recommend using our email address or going to the contact us page.  We will endeavour to return all emails within a 24-48 hrs working days.  info@retailzuki.com.au